Refunds & Withdrawal

1. Cases in which we always refund

Regardless of where you live and of any withdrawal period, we refund the full amount if:

• the reading was not delivered to your account within 24 hours of payment;
• a technical failure on our side made the reading unusable (empty, truncated or corrupted content, wrong chart because of an error in our software);
• you were charged twice for the same order;
• the payment was made from your account without your authorisation and you report it to us promptly.

2. Right of withdrawal — EU, EEA and United Kingdom

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may withdraw from a distance contract within 14 days of its conclusion without giving any reason.

Exception for digital content. A reading is digital content that is not supplied on a tangible medium. Under Article 16(m) of Directive 2011/83/EU (and the corresponding provisions in national law and in the UK Consumer Contracts Regulations 2013), the right of withdrawal is lost if delivery has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal. Before you pay, we ask you to give exactly this consent, so that we can deliver the reading immediately. If you do not give it, the reading is delivered only after the 14-day period has expired, and you keep the full right of withdrawal during that time.

Where the right of withdrawal still applies (for example, the reading has not yet been delivered), send us an unambiguous statement — an e-mail is sufficient — or use the model form in section 6. We refund within 14 days of receiving your statement, using the same means of payment you used.

3. Other countries

If the consumer law of your country gives you a longer or wider right to cancel a distance purchase of digital content, that law prevails. Consumers in Brazil, for example, may withdraw within 7 days of the purchase (Article 49 of the Consumer Defence Code); consumers in Türkiye have a 14-day right of withdrawal under the Consumer Protection Law No. 6502, subject to the exception for digital content delivered immediately. In all other cases we apply section 1 and section 4 of this page.

4. Quality complaints

A reading is an interpretation within a traditional system, and disagreement with its content is not by itself a defect. Nevertheless, if you feel that the reading does not match what was described on the site, write to us within 14 days of delivery and explain what is missing. We will review the case and may regenerate the reading, offer credit for another product or refund the payment in part or in full at our discretion.

5. How to request a refund

• Write to support@bazi.cards from the e-mail address linked to your account, or via the bot @Bazinterbot.
• State the order number (from the confirmation e-mail), the date of payment and the reason.
• We confirm receipt and reply on the substance within 5 business days.
• Approved refunds are issued within 14 days to the original means of payment. The time it takes for the money to appear on your statement depends on your bank or payment provider (usually 3–10 business days).
• Please contact us before opening a chargeback with your bank: a chargeback takes considerably longer than a direct refund and may lead to the suspension of the account until the matter is resolved.

6. Model withdrawal form

You may copy and complete this text (use is optional):

To: support@bazi.cards

I hereby give notice that I withdraw from my contract for the supply of the following digital content:
Order number: ____________
Ordered on: ____________
Name of the consumer: ____________
E-mail of the account: ____________
Date: ____________